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Fix for when Print To Leap is not working

Wendy Lyon (Customer) asked a question.

11 December 2021 at 9:44 AM
Fix for when Print To Leap is not working

Sometimes Print To Leap just doesn't work; you select it and hit print and just ... nothing happens. No error message or anything. Is there a fix for this other than closing and restarting the program?

  • 2 answers
  • 5.82K views

  • Seng Kao (LEAP Dev)

    Hi @Wendy Lyon (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    If nothing happens at all when attempting to use Print to LEAP, please try the following steps:

     

    1. Please open File Explorer and paste this into the Address bar to go to the folder location (see below image for reference), C:\ProgramData\LEAP Office\Cloud\Extras\LEAPPrint
    2. LEAPPrint folder
    3. Double-click the "LEAPPrint" file. A black window should appear with some commands running - it should be attempting to restart/reinstall the Print to LEAP function. It will automatically close when completed after a few moment.
    4. Please restart your PC and try again.

     

    If the black window in Step 3 does not close automatically after a few moment, please take note of the error message (if there is) and I would suggest to raise a Support Call directly with our LEAP HelpDesk.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Seng

    Expand Post
    Selected as Best

  • Seng Kao (LEAP Dev)

    Hi @Wendy Lyon (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    If nothing happens at all when attempting to use Print to LEAP, please try the following steps:

     

    1. Please open File Explorer and paste this into the Address bar to go to the folder location (see below image for reference), C:\ProgramData\LEAP Office\Cloud\Extras\LEAPPrint
    2. LEAPPrint folder
    3. Double-click the "LEAPPrint" file. A black window should appear with some commands running - it should be attempting to restart/reinstall the Print to LEAP function. It will automatically close when completed after a few moment.
    4. Please restart your PC and try again.

     

    If the black window in Step 3 does not close automatically after a few moment, please take note of the error message (if there is) and I would suggest to raise a Support Call directly with our LEAP HelpDesk.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Seng

    Expand Post
    Selected as Best

  • Wendy Lyon (Customer)

    This always worked in the past. However, now it seems to have completely removed the Print to LEAP option???

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Fix for when Print To Leap is not working