Wendy Lyon (Customer) asked a question.
I always deselect "Complete" matters when running a Matter List report but some of them still appear in the list. It seems that if you have entered any critical dates other than "Date Closed", you need to delete them when closing the matter otherwise they will still appear in the Matter List?
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Hi @Wendy Lyon (Customer)
Thank you for posting on LEAP Community Discussions.
As this will require further investigation, I've gone ahead and logged a case (reference #01307106) regarding this query and will have the Helpdesk team contact you to discuss further.
Let us know if you require further assistance.
Best regards,
Alex