Loading
Knowledge BaseThe Status of Your Matters
Close
Search for help articles, community posts...
End of Search Dialog

The Status of Your Matters

  • 16/09/2025
  • Knowledge

How To
Click to edit heading

Learn how to monitor and assign the status of your matters based on matter type and completion stage for effective tracking. Easily view and update statuses, ensuring accurate monitoring of your matters.

 
Click to edit heading

Please ensure that you have linked your Microsoft 365 email account and LEAP in order to use the following features. For instructions on linking your email account, please click here.

  • Desktop
  • Web
  • iPhone
  • iPad
  • Android

List of Matter Statuses

 
Status
Description
?? (Status)Indicates the passed date of a specific status.
For example, a status of ?? (Exchanged) lets you know that the date of the property exchange has passed but it hasn't been confirmed in your Calendar & Tasks tab.
ArchivedThe matter has been archived.
BlankThere is not enough information in the matter for a status to be assigned.
CompleteThe matter is complete.
Exchanged / Unexchanged / Cooling Off / Settled / Contract Dated / ConditionalRelates to the specific stages of a conveyancing matter.
In ProgressThe matter is still in progress.
Not ProceedingThe matter is not going ahead.

Change Status of a Matter

 

Follow these steps to change the status of a matter:

  1. Open the matter.

  2. Click the Calendar & Tasks tab.

  3. For a particular listed event, tick the checkbox next to the scheduled date.

    • To Mark as Complete: Add a completion or settlement date. This will change the status to Complete Matter (or similar, depending on the matter type).
    • To Mark as Not Proceeding: Set a "Not Proceeding" date to change the status to Not Proceeding.
    • To Return to Progress: Clear any critical dates or calendar items to update the matter status back to In Progress.

  4. Click Save & Close.

     
    Click to edit heading

    Matter status cannot be customised. It is automatically updated based on data from Calendar and Task items. For example, adding the completion date under Critical Dates & Calendar Items will change the matter status to "Complete."

Close a Matter

 

Follow these steps to close a matter (file) :

  1. Open the matter.

  2. Click the Calendar & Tasks tab.

  3. Select the date next to Date Closed.

    The status updates to 'Complete' to reflect the stage of completion of the matter.

    If 'Not Proceeding' this critical date can also be completed.

  4. Click Save & Close.

  5. You can also archive a matter. For detailed instructions, refer to Archiving a Matter.

Change Status of a Matter

 

  1. Open the matter.

  2. Click the Calendar & Tasks tab.

  3. Click a Critical Date under Scheduled.

  4. Toggle Confirm to On.

    The status updates to reflect the stage of completion of the matter.

  5. Click Close.

Change Status of a Matter

 

  1. Open the matter.

  2. Swipe to or tap the Schedule tab.

  3. Tap between Scheduled or Unscheduled.

  4. Tap a Critical Date.

  5. Enter (or change) a date for the item.

  6. Toggle Confirm to On or Off.

  7. Tap Save.

Change Status of a Matter

 

  1. Open the matter.

  2. Swipe to or tap the Schedule tab.

  3. Tap between Scheduled or Unscheduled.

  4. Tap a Critical Date.

  5. Enter (or change) a date for the item.

  6. Toggle Confirm to On or Off.

  7. Tap Save.

Change Status of a Matter

 

  1. Open the matter.

  2. Swipe to or tap the Schedule tab.

  3. Tap between Scheduled or Unscheduled.

  4. Tap a Critical Date.

  5. Enter (or change) a date for the item.

  6. Toggle Confirm to On or Off.

  7. Tap Save.

Last Modified Date
16/09/2025 11:55 pm
Title
The Status of Your Matters
URL Name
The-status-of-your-matters-IE

Resolution
Matter ManagementCalendar & Tasks
Loading
The Status of Your Matters