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CommunityI still don't understand the way emails are described in the correspondence folders. Why do they said "Received" when they were sent out from our office, by our staff from a Leap file? Can be very confusing.

I still don't understand the way emails are described in the correspondence folders. Why do they said "Received" when they were sent out from our office, by our staff from a Leap file? Can be very confusing.

Elizabeth Mitrow (Customer) asked a question.

I still don't understand the way emails are described in the correspondence folders. Why do they said "Received" when they were sent out from our office, by our staff from a Leap file? Can be very confusing.

  • Hi @Elizabeth Mitrow (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    I believe this query would be best handled by our Helpdesk team as we'd need to investigate the matter and emails first hand. I've gone ahead and lodged a case (reference # 01444747) regarding this and will have the Helpdesk team contact you to follow up directly.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Alex

    Expand Post
  • Elizabeth Mitrow (Customer)

    Thanks Alexander, I am overseas at the moment and not contactable by phone so please ask them to email me.

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I still don't understand the way emails are described in the correspondence folders. Why do they said "Received" when they were sent out from our office, by our staff from a Leap file? Can be very confusing.