Wendy Lyon (Customer) asked a question.
Does anyone actually believe that Leap is "passionate about our feedback and ideas"?
Does anyone actually believe that Leap is "passionate about our feedback and ideas"? Any ideas posted here seem to have one of three responses -
1) No response at all
2) Marked as "existing feature" when it's not, there's just another feature which Leap thinks is good enough (even though if it was, we wouldn't have posted a new idea)
3) Marked as "not suitable" with no real explanation other than they don't want to implement it
It's so frustrating when we, the users, are trying to improve the system so that it better suits our needs and the replies we get sound as though we're just annoying the developers.
Dear Wendy.
We appreciate you taking the time to post your comments on our community page today and can assure you we value all of our customer's feedback.
We endeavour to make LEAP the most user-friendly system and ensure that it positively impacts the user's experience.
In regards to making changes to the LEAP system, sometimes it is not possible to make the changes to the existing features that you have requested. We do bring all the suggestions to our development team for review, however there are strict criteria for assessing and implementing new ideas. Please see the link below for further details.
https://community.leap.co.uk/s/ideas-user-guide
Please be advised that I am the Customer Success Manager for LEAP Ireland and would be delighted to arrange a meeting to discuss your suggestions for improving the system. Please email me patrick.corcoran@leapsoftware.ie if I can help further.
Thanks Michelle. Obviously I understand that not all suggested changes can or should be implemented. The issue is the way most suggestions are responded to. There is rarely any attempt to explain why a suggestion has been rejected. It appears that the developers have their own ideas of how they think Leap should work, which may or may not be the way that the users want Leap to work, and if our ideas are different then they seem to be just rejected out of hand. If that is not the case then Leap really needs to work on how it goes about communicating its decisions not to accept suggestions because the current approach is extremely discouraging and disincentivises making new suggestions.